Knowledge Base

E1003 – Server Information Missing

Published: 1st November 2019

Error Message

E1003 – Server Information Missing

Go to the settings sheet and enter the server details


The Genie requires the SQL Server Name in order to request data from SIMS. This is missing.


Go to the ‘Settings’ sheet, click ‘Update Settings’, enter the server details and save.
The ‘SQL Server Name’ can be found in SIMS by clicking ‘Help’ and ‘System Information’

NB: Please note if you need to change your ‘SQL Server Name’ or ‘Database name’ you will need to contact support at school genies to get a new licence code. Please email