Knowledge Base

E1004 – Command Reporter not found

Published: 1st November 2019

Error Message

E1004 – Command Reporter not found

Please check the SIMS .net folder location on the settings sheet.

Explanation

The Genie uses Command Reporter to run reports from SIMS, so needs to know where this is located. This has not been found at the location currently entered or default locations (C:\Program Files (x86)\SIMS\SIMS .net and C:\Program Files\SIMS\SIMS .net)

Solution

Go to the ‘Settings’ sheet, click ‘Update Settings’, enter the ‘Location of CommandReporter’ and save.
The ‘Location of CommandReporter’ can be found in SIMS by clicking ‘Help’ and ‘System Information’, labelled as ‘SIMS .net folder’