Error Message

E1008 – SIMS reports failed to produce parameter outputs

All reports have failed to produce parameter outputs. 
Possible causes are:- 
– Incorrect SIMS credentials 
– Incorrect Server credentials 
– Report definitions not imported into SIMS 
Please check the above and try again

Explanation

The Genie is not able to communicate with SIMS to extract the data needed.
Possible causes are:

The SIMS username or password has been entered incorrectly – please re-enter and try again.

The server details on the settings page are incorrect – please check by going to the Settings page and clicking “Update Settings”

There are no reports in SIMS – please ensure that the report pack that was supplied with this Genie has been downloaded and imported into SIMS.