Knowledge Base

E1019 – Invalid Licence Code

Published: 1st November 2019

Error Message

E1019 – Invalid Licence Code

Details of the error has been recorded in the error log.
If the problem persists please contact support.


The Genie requires a valid licence to run.
Please go to the Settings sheet and check the code. If necessary, re-enter the licence code provided to you.
This can be copied and pasted from the activation email.