Error Message E1002 - SIMS Report incorrectly configured Download a new copy of the document and try again. If problem persists, please contact support. Explanation There is a problem with your copy of the Genie. The Genie has a configuration issue with SIMS reports...
Knowledge Base
Error Codes & Resolutions
E1019 – Invalid Licence Code
Error Message E1019 – Invalid Licence Code Details of the error has been recorded in the error log. If the problem persists please contact support. Explanation The Genie requires a valid licence to run. Please go to the Settings sheet and check the code. If necessary,...
E1037 – Calendar Error
Error Message E1037 - Calendar Error You have an unusual calendar setup. Please contact School ICT Services for Support. Explanation The Genie needs to extract dates from your SIMS school calendar in order to calculate the half-terms. The calendar in your school is...
E1004 – Command Reporter not found
Error Message E1004 – Command Reporter not found Please check the SIMS .net folder location on the settings sheet. Explanation The Genie uses Command Reporter to run reports from SIMS, so needs to know where this is located. This has not been found at the location...
E1020 – Expired Licence Code
Error Message E1020 – Expired Licence Code Please enter a current licence code, this is visible the Settings sheet. Explanation The licence period for this Genie has expired. Please contact us to renew your licence.
E1042 – Missing/Invalid Start/End Date
Error Message E1042 - Missing/Invalid Start/End Date Please enter a valid start/end date Dates should be entered in the format dd/mm/yy. Explanation Either the Start or End date is missing for has been entered in an invalid format. Solution Enter the Start or End date...
E1005 – Invalid Save Location
Error Message E1005 – Invalid save location This spreadsheet is unable to correctly function if ran from an online location. Explanation The Genie is unable to correctly function if it is run from an online location. Solution Ensure the Genie is saved locally and then...
E1021 – Licence Error
Error Message E1021 – Licence Error An error has occured with your licence. Please contact School ICT Services. Explanation A problem has occured with the licence code contained in the Genie. Please contact us so that this can be resolved.
W1022 – Invalid Save Location
Error Message W1022 – Invalid Save Location This spreadsheet will not function correctly if ran directly from an online location. Please download and save locally before running. Explanation The Genie needs to be saved on a local or network drive in order to function...
E1006 – Missing Report Option
Error Message E1006 – Missing Report Option Please enter a value for [missing option] and try again. Explanation One or more of the parameters needed to run the SIMS reports are missing on the Welcome Page. Go to the Welcome Page and ensure that all of the options...
E1023 – Restricted Characters Found
Error Message E1023 – Restricted Characters Found Your sims password contains a restricted character, %. Please change your SIMS password and try again. Explanation The use of certain characters is restricted when logging into SIMS via The Genie. Please change your...
W1033 – Invalid End Date
Error Message W1033 – Invalid End Date It is not possible to run for future dates. The date has been substituted. Explanation The end date that has been entered in the Genie Welcome Page is after today. The Genie has replaced the end date entered with yesterday's...
E1007 – Missing Report Option
Error Message E1007 – Missing Report Option Please enter a value for [missing option] and try again. Explanation One or more of the parameters needed to run the SIMS reports are missing on the Welcome Page. Go to the Welcome Page and ensure that all of the options...
E1024 – Restricted Characters Found
Error Message E1024 – Restricted Characters Found Your sims password contains a restricted character, <. Please change your SIMS password and try again. Explanation The use of certain characters is restricted when logging into SIMS via The Genie. Please change your...
W1038 – Invalid Save Location
Error Message W1038 - Invalid Save Location This function is not available while saved online. Please download and save locally before running. Explanation The Genie is unable to correctly function if it is run from an online location. Please save the Genie locally...
E1008 – SIMS Reports failed to produce parameter outputs
Error Message E1008 – SIMS reports failed to produce parameter outputs All reports have failed to produce parameter outputs. Possible causes are:- – Incorrect SIMS credentials – Incorrect Server credentials – Report definitions not imported into SIMS Please check...
E1025 – Restricted Characters Found
Error Message E1025 – Restricted Characters Found Your sims password contains a restricted character, >. Please change your SIMS password and try again. Explanation The use of certain characters is restricted when logging into SIMS via The Genie. Please change your...
W1039 – No Option File Found
Error Message W1039 -No Option File Found No option file found. Please input settings manually. Explanation The Genie has searched but has not found an options file with setup information in the location. Please go to the Settings page and click Update Settings to...
E1009 – SIMS Reports failed to produce parameter outputs
Error Message E1008 – SIMS reports failed to produce parameter outputs The following report(s) have failed to produce parameter outputs:- [report list] Possible causes are:- -Report definition not imported into SIMS – No results found – System resources exceeded...
E1026 – Restricted Characters Found
Error Message E1026 – Restricted Characters Found Your sims password contains a restricted character, |. Please change your SIMS password and try again. Explanation The use of certain characters is restricted when logging into SIMS via The Genie. Please change your...
W1040 – Invalid Save Location
Error Message W1040 -No Option File Found Unable to save error as spreadsheet is saved in an online location. Please download and save locally before running. Explanation The Genie is unable to save the error message because the Genie has not been saved to a local or...
E1010 – SIMS Reports failed to produce outputs
Error Message E1010 – SIMS reports failed to produce outputs All reports have failed to produce outputs. Possible causes are:- – Incorrect SIMS credentials – Incorrect Server credentials – Report definitions not imported into SIMS Please check the above and try again...
E1027 – Restricted Characters Found
Error Message E1027 – Restricted Characters Found Your sims password contains a restricted character, ^. Please change your SIMS password and try again. Explanation The use of certain characters is restricted when logging into SIMS via The Genie. Please change your...
W1041 – End Date is Today
Error Message W1041 – End Date is Today Running to todays date may cause the report to take significantly longer to run and may result in inaccuracies if not all data has been entered into SIMS. Explanation
E1011 – SIMS Reports failed to produce outputs
Error Message E1011 – SIMS reports failed to produce outputs The following report(s) have failed to produce outputs:- [report list] Possible causes are:- – Report definition not imported into SIMS – No results found – System resources exceeded Explanation The...
E1028 – Restricted Characters Found
Error Message E1028 – Restricted Characters Found Your sims password contains a restricted character, &. Please change your SIMS password and try again. Explanation The use of certain characters is restricted when logging into SIMS via The Genie. Please change...
E1012 – Missing Report Data
Error Message E1012 – Missing Report Data The [Report name] report did not create an output file so no data will be imported. Explanation The Genie has used the parameters on the welcome page and communicated with SIMS but no data has been produced. Please check that...
E1029 – Restricted Characters Found
Error Message E1029 – Restricted Characters Found Your sims password contains a restricted character, ". Please change your SIMS password and try again. Explanation The use of certain characters is restricted when logging into SIMS via The Genie. Please change your...
E1013 – Missing Report Data
Error Message E1013 – Missing Report Data The [Report name] report did not create an output file so no data will be imported. Explanation The Genie has used the parameters on the welcome page and communicated with SIMS but no data has been produced. Please check that...
E1030 – Restricted Characters Found
Error Message E1030 – Restricted Characters Found Your sims password contains a restricted character, ¬. Please change your SIMS password and try again. Explanation The use of certain characters is restricted when logging into SIMS via The Genie. Please change your...
E1014 – Missing Report Data
Error Message E1014 – Missing Report Data Photo report does not contain an student ID. Re-import the report definition and try again. If the problem persists please contact support. Explanation The Genie has successfully communicated with SIMS but the report output...
E1031 – Restricted Characters Found
Error Message E1031 – Restricted Characters Found Your sims password contains a restricted character, £. Please change your SIMS password and try again. Explanation The use of certain characters is restricted when logging into SIMS via The Genie. Please change your...
E1015 – Missing Report Data
Error Message E1015 – Missing Report Data Photo report does not contain an student ID. Re-import the report definition and try again. If the problem persists please contact support. Explanation The Genie has successfully communicated with SIMS but the report output...
E1032 – Invalid Start Date
Error Message E1032 – Invalid Start Date It is only possible to run accurate attendance up until yesterday. Please check the start date and try again. Explanation The start date that has been entered in the Genie Welcome Page is today or later! Please check the start...
E1016 – Missing Report Data
Error Message E1016 – Missing Report Data The [Report name] report did not create an output file so no data will be imported. Explanation The Genie has used the parameters on the welcome page and communicated with SIMS but no data has been produced. Please check that...
E1034 – Invalid Date Range
Error Message E1034 - Invalid Date Range It is not possible have an end date before start date. Please check the start and end dates and try again. Explanation The end date that has been entered in the Genie Welcome Page is before the start date! Please check the...
E1017 – Missing Report Data
Error Message E1017 – Missing Report Data The [Report name] report did not create an output file so no parameters can be imported. Explanation The Genie has communicated with SIMS but not received an output for the report stated. Please re-download the report pack...
E1035 – Invalid Date Range
Error Message E1035 - Invalid Date Range It is not possible to run over more than one academic year. Please check the start and end dates and try again. Explanation Even though the Genie can “time travel”, the dates that are used must fall within one academic year....
E1018 – Missing Licence Code
Error Message E1018 – Missing Licence Code Please enter your licence code on the Settings sheet. Explanation The Genie requires a licence to run. Please go to the Settings sheet and enter the licence code provided to you. This can be copied and pasted from the...
E1036 – SIMS Permissions Missing
Error Message E1036 - SIMS Permissions Missing Insufficient SIMS Permission to run this report. Contact your System Administrator for Third Party Reporting Permissions. Explanation This Genie needs the operator to hold “Third Party Reporter” permissions in SIMS to...
E1000 – Unknown Error
Error Message E1000 - Unknown Error Details of the error has been recorded in the error log. If the problem persists please contact support. Explanation An unexpected error has occurred. More information is needed in order to investigate. Solution In the first...
E1003 – Server Information Missing
Error Message E1003 - Server Information Missing Go to the settings sheet and enter the server details Explanation The Genie requires the SQL Server Name in order to request data from SIMS. This is missing. Solution Go to the 'Settings' sheet, click 'Update Settings',...
E1001 – No SIMS Reports Defined
Error Message E1001 - No SIMS Reports Defined Download a new copy of the document and try again. If problem persists, please contact support. Explanation There is a problem with your copy of the Genie. The Genie doesn't know what reports to run within SIMS. Solution...