Knowledge Base

Pastoral Genie

W1038 – Invalid Save Location

Error Message W1038 - Invalid Save Location This function is not available while saved online. Please download and save locally before running. Explanation The Genie is unable to correctly function if it is run from an online location. Please save the Genie locally...

W1039 – No Option File Found

Error Message W1039 -No Option File Found No option file found. Please input settings manually. Explanation The Genie has searched but has not found an options file with setup information in the location. Please go to the Settings page and click Update Settings to...

W1040 – Invalid Save Location

Error Message W1040 -No Option File Found Unable to save error as spreadsheet is saved in an online location. Please download and save locally before running. Explanation The Genie is unable to save the error message because the Genie has not been saved to a local or...

E1000 – Unknown Error

Error Message E1000 - Unknown Error Details of the error has been recorded in the error log. If the problem persists please contact support. Explanation An unexpected error has occurred. More information is needed in order to investigate. Solution In the first...

E1001 – No SIMS Reports Defined

Error Message E1001 - No SIMS Reports Defined Download a new copy of the document and try again. If problem persists, please contact support. Explanation There is a problem with your copy of the Genie. The Genie doesn't know what reports to run within SIMS. Solution...